Delivery and Returns Policy

Paladares Alentejanos undertakes to offer high-quality products and to ensure customer satisfaction. This shipping and returns policy applies to all purchases made through our website www.paladaresalentejanos.pt . By making a purchase, you are accepting the terms described in this policy.

Deliveries

Your order is processed and shipped only after payment has been confirmed.

We deliver throughout the entire national territory (mainland and islands) and across Europe.

The estimated delivery time is:

These timeframes are indicative and may be subject to change due to reasons beyond our control, such as delays from carriers or adverse weather conditions.

Delivery costs are calculated based on the weight of the order and the delivery location and will be shown at checkout. Paladares Alentejanos is not responsible for any delays caused by the carrier.

Our products are packaged in a way that ensures their quality is maintained during transport.

Standard delivery costs:

We do not offer express delivery or in-store pickup.

Returns

Although, under the Legal Regime of Distance Contracts/Off-Premises Contracts (Decree-Law No. 24/2014, of February 14), consumers generally have a period of 14 days to exercise the right of free termination of the contract, without the need to indicate a reason, due to the perishable nature of our products (meat and sausages), this right of free termination does not apply, as set out in paragraph d) of no. 1 of article 17 of the aforementioned legal act.

In the event of receiving defective, damaged, or incorrect products, you must contact us immediately within a maximum of 24 hours after receipt, via email at geral@paladaresalentejanos.pt, by phone at +351 284 568 184, or by mobile at +351 927 411 655, providing details of the issue and attaching photographs of the product’s condition.

After a defect or damage is reported, we will assess the case. If the problem is confirmed, we will refund the amount paid for the damaged product.

Refunds, when applicable, will be processed to the IBAN provided by the customer, within 14 days after the refund has been confirmed.

Customers may file a complaint through the Electronic Complaints Book available on our website or directly with our customer service team.

Contact

For any questions related to deliveries and returns, please contact us by email at geral@paladaresalentejanos.pt , by phone at +351 284 568 184, or by mobile at +351 927 411 655. We are available to assist you and ensure your satisfaction.